Distance Sales Contract

Article 1: Parties and Prvies




Commercial Title: HIRA HediyelikEsyavePazarlama San. Foreign Trade. Inc.

Address: 596 Green Lanes, London, N13 5RY, UK

E-mail: info@tragstore.com



Name and surname:


Telephone :



Article 2- Subject

The subject of this contract is the following about the sale and delivery of the product whose qualifications and the sales price are indicated in the below which the BUYER made an order in the electronic environment from http://www.tragstore.com website belonging to BUYER and the Regulation on the Protection of Consumers and the Distance Agreements the rights and obligations of the parties are determined.


Buyer declares that him or her is notified by the seller notified about the name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price, payment order, delivery conditions and expenses etc. all the preliminary information about the goods subject to sale and the use of the "withdrawal" right and how they can be used, complaints and objections etc. the seller acknowledges and declares in advance that the goods have been informed by the seller in accordance with the internet environment and that they have confirmed these preliminary information in the electronic environment and ordered the goods afterwards.

The preliminary information at http://www.tragstore.com and the invoice issued by the seller are inseparable parts of this contract.

Article 3- Contractual Subject Product / Payment / Delivery Information


The type and quantity, brand / model, sales price, payment type, delivery address, delivery address, billing information, shipping charge of the products / products taken in electronic environment are as follows. The person to be invoiced to and the contractor have to be the same. The information provided should be accurate and complete. The buyer accepts to fully compensate for the damages caused by the fact that this information is not correct or is deficient and also accepts any liability that may arise from this situation.


The SELLER reserves the right to stop the order if the information given by the BUYER does not match the actual one, when it deems necessary. The SELLER will freeze the order for 15 (fifteen) days if it can not reach the BUYER from the telephone, e-mail and postal address given by the BUYER in case of a problem with the order. The BUYER is expected to communicate with the SELLER during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both sides are not damaged.


Article 4 - Contract Date and Coercive Reasons


The contract date is the transaction date, the date on which the order was placed by the buyer.

Conditions that are not present or unforeseen on the contract date, that develop outside the control of the parties, which partially or completely fulfill or fulfill their obligations and obligations of the parties, either or both of which are borne by the contract by both parties, coercive reason (natural disaster, war , terrorism, insurrection, changing legislative provisions, confiscation or strikes, lockout, significant breakdown in production and communication facilities, heavy snowfall, etc.). The party taking the case of coercive shall notify the other side of the situation immediately and in writing.


No liability will arise as a result of the actions of the parties during the course of the coercive reasons. If the coercive reason continues for 30 (thirty) days, each party will have the right to terminate the contract.


Article 5- Rights and Obligations of the Seller


5.1. The Seller accepts and undertakes to fulfill the obligations imposed on him in full pursuant to the provisions of the Law on the Protection of Consumers No 4077 and Regulations Regarding Distance Contracts, except in cases coercive reasons.


5.2. People under 18 (eighteen) can not shop at http: //www.tragstore.com. The seller will be based on the buyer's age stated in the contract. However, the seller will not be able to assume any responsibility due to the wrong age of the buyer.


5.2. Http://www.tragstore.com is not responsible for the inaccuracies in prices due to system errors. In so doing, the seller is not responsible for the misrepresentations that may arise due to interventions that may be made to the internet site from the system, design or illegal ways on the internet site. The buyer can not claim the right from the seller based on system faults.


5.3. Peoplecan  shopvia http://www.tragstore.com credit card (Visa, MasterCard, etc.) or by bank transfer. Orders that are not wired within one week from the date of the order will be canceled. The orders process time is not when the order is placed, it is when the credit card account has made the necessary collection or when the wire (EFT) has reached the bank accounts. Payment methods that are not negotiated with customer service such as paid shipment or postage are not accepted.

Article 6- Rights and Obligations of the Receiver


6.1. The buyer accepts and undertakes to fulfill the obligations imposed on him in the contract completely except for coercive reasons.

6.2. The buyer accepts and undertakes that he or she accepts the provisions of the contract of employment together with placing an order and that he will pay the payment form specified in the contract.


6.3. Buyer declares that him or her is notified by the seller notified about the name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price, payment order, delivery conditions and expenses etc. all the preliminary information about the goods subject to sale and the use of the "withdrawal" right and how they can be used, complaints and objections etc. the seller acknowledges and declares in advance that the goods have been informed by the seller in accordance with the internet environment and that they have confirmed these preliminary information in the electronic environment and ordered the goods afterwards.


6.4. Depending on the previous item, the Buyer declares that the product order and payment conditions, the product usage instructions, the measures taken against the possible situations and the instructions are read and informed on the www.standsergileme.com order / payment / use procedure information and gives the necessary confirmation electronically .


6.5. The Buyer accepts and undertakes not to damage the product and its packaging in any way whatsoever in the event that he or she wants to return the product it has receivedwith the actual and invoiced invoice at the time of return.


Article 7- Order / Payment Procedure




TheKDV included price of the products is processed when the items are added to the shopping cart and  confirmed by the buyer (total installment amounts in installments),  at the post of the relevant bank card.

Problems that may arise in connection with any disruption in the process or credit card are reported to the purchaser using one or more of the telephone / fax / e-mail addresses specified in the contract. If necessary, you may be asked to contact the buyer's bank. The time when orders are processed is not the instant the order is placed, but the time when the credit card account has made the necessary collections or the wire (EFT) has reached the merchant accounts.


In the event that the contractual item can not be supplied for an exceptional reason and / or if the buyer is informed and consented in a clear and understandable manner in case of encountering a stock problem, another item may be shipped to the buyer at the same price and price or in the direction of the buyer's desire and choice; another new product may be posted, the product may be expected to enter the stocks or the rest of the obstacle may be left in the stock and / or the order may be canceled.

If the contractual obligation to deliver the goods is not possible to fulfill, the buyer will be informed of the total price paid by the buyer and any documents that put him in debt will be returned to him within ten days at the latest and the contract will be canceled. In such a case, the buyer will not be entitled to any further material or moral damages from the seller.



At http://www.tragstore.com, wire transfer is offered to buyers who do not want to use credit card information on the internet. By paying by wire transfer, the buyer can choose the most suitable bank for him and he can do the transfer. If WIRE is made, the due date will be taken into consideration. When making a money order and / or WIRE, it is necessary that the "Sender Information" is the same as the Invoice Information and the order number must be written.


In case the bank or financial institution related to the reason that the credit card belonging to the Buyer is used unauthorizedly or unlawfully against the unauthorized persons due to the fault of the Buyer after the delivery of the product, the Buyer must deliver the delivered product to the SELLER within 10 days. In such cases, the transportation costs belong to the Buyer.


If the buyer has preferred to make a payment by credit card, the BUYER acknowledges that the related interest rates will also be confirmed by the information bank regarding the default interest and that the provisions related to the interest and default interest in accordance with the provisions of the applicable legislation shall be applied within the scope of "Credit Card Agreement" declares and undertakes.

Article 8- Shipment / Delivery Procedure




Upon submission of the order confirmation email, the product (s) are given to the cargo company which the seller has agreed.




The goods / products will be delivered to the address of the buyer by cargo which the seller has agreed upon. The delivery time is 30 days from the time the order confirmation mail is sent and the contract is set up. This period may be extended for a maximum of ten days, provided that the buyer is notified in writing or with a permanent data carrier.


The products are sent to the areas where the cargo companies do not deliver the address by telephone notice.

In areas where the Cargo Company delivers one day a week, if there is a mistake and lack of shipping information, there may be some societal and natural disasters during the day indicated. The buyer can not take any responsibility because of these sags. If the product will be delivered to another person / organization from the Buyer, the seller is not responsible for the delivery of the person / entity to be delivered, the mistake in the shipment information and / or extra shipping charges that may arise due to the receiver not being in place. Delivery problems should be reported immediately to customer service using info@tragstore.com e-mail address if the products / products are not reachable within the specified days.


In the case of a damaged package; Damaged packages should not be receivedand records should be kept to the Cargo Company official. If the Cargo Company official considers that the package is not damaged, the buyer has the right to check that the package has been opened there and that the goods have been delivered without damage, and that the situation should be confirmed with a record. Once the package is received by the Buyer, it is assumed that the Cargo Company has performed its full duty. If the package is not accepted and the records are kept, the situation must be reported to the seller Customer Service as soon as possible with the remaining copy of the records on the Buyer.

Article 9 - Procedures regarding the right to return and withdraw goods


Product Returns:

Buyer has the right to withdraw from the contract within seven days after receipt of the goods without any justification and without penal terms. In order to be able to carry out the return transactions in accordance with the general procedure of tax law number 385, the buyer must fill in the return parts of the two receivables of the seller which are delivered with the goods completely and correctly and then sign a copy and send it to the seller together with the product. The period starts from the day the goods are delivered to the buyer. The fees of the returned products must be paid by the buyer.


There is no right to withdraw for the goods which are prepared by the buyer's willingness and / or clearly for his personal needs.


In case the buyer uses the right of withdrawal, the seller shall refund the total price which he has received within ten days at the latest from receipt of the declaration including the notification of withdrawal with the product, and any document which puts the consumer into debt, without any cost to the consumer.

Decreasing the value of the delivered goods or preventing the use of the right to withdraw the existence of an impossible cause is not a hindrance. However, if the diminishing value or the inability of it is due to the fault of the consumer, the seller must compensate the value of the goods or the decrease in value.


The general return time for the mistakenly purchased products is 7 days. During this period, the products which are opened, used, destroyed and are not packed shall not be accepted. Return must be made in original packaging.


In case that any opening, breakage, destruction, tearing, use and other conditions are detected in the product and its package and the product is delivered to the buyer, the product will not be returned and the product will not be returned.


For the receive of the product, the situation must first be communicated to customer service. The product is sent to the customer by the seller. After this consultation, the invoice containing the information about the return of the product should be delivered to the seller via the Cargo company which delivers to the addressee of the addressee. Returned goods delivered to the seller shall be deemed to be refundable if the condition of products specified in this contract, and refund will be made to the buyer credit card / account. The product is not made at the expense without being returned. Refunds made to credit card accounts are at the disposal of the relevant bank.

If the shopping has been made by credit card and installments, the credit card return procedure will be applied as follows: If the buyer product has transmitted the purchase request with the installment, the bank installs the refund to the buyer in installments. After the seller pays the entire amount of the product to the bank at one time, the repayment amounts requested by the Bank for the non-victim status of the intervening parties shall be transferred by the Bank to the bearer party accounts in installments in installments made from Bank POSs. (1) a refund will be refunded to the card every month if the refund date does not coincide with the date of departure of the card, and the installments that the buyer has paid before the buyback will take one month more than the installment amount paid before the refund, and will be deducted from the existing debts.


In the case of goods and services purchased by card, the seller can not pay cash to the buyer in accordance with the contract he has made with the Bank. In case of a refund transaction, the merchant will make an invoice via the related software and the merchant,the seller, is obliged to pay the bank in cash or in cash. Credit card refunds will be made by the Bank in accordance with the above procedure after the buyer has paid the bank's one-time payment.

Article 10-Warranty


The seller's warranty liability is only applicable to consumers who are covered by law 4077. The provisions of the Turkish Commercial Code shall apply to works in commercial nature.

Article 11 - Privacy


The information provided by the buyer to the contract and  the information specified in this contract about the payment will not be shared with the third parties by the vendor. The seller may disclose such information only in the presence of administrative / statutory obligations. The investigative license may provide the relevant authority if the vendor is in possession of the requested information within the scope of any documented criminal investigation.


Credit Card information is never stored, Credit Card information is only used to securely transmit to the relevant bank during the collection process and is deleted from the system after the provision. The information such as the e-mail address, mailing address and telephone of the recipient is only delivered by the seller procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

Article 12 - Competent Court and Enforcement Offices in case of dispute

In case of dispute arising from the application of this Contract, Istanbul Courts are authorized.

In the event of placing an order, the Buyer is deemed to have accepted all the terms of this contract. .. / .. / ....

Go to Cart CheckOut